Purchase Notice

Please read the following information before submitting an inquiry or placing an order with ENOV.

1. Inquiry & Final Price

This website is for inquiry purposes only. Product prices shown on the website, if any, are for reference and cannot automatically determine the final order price.

The final price may vary depending on:

• Product specifications and quantity
• Shipment weight and volume
• Delivery address
• Shipping method
• Applicable taxes, duties, and local charges

If you are interested in purchasing, please click the Inquiry button and submit:

• Your contact information
• Product model/specifications
• Required quantity
• Complete delivery address

Our sales team will check the available shipping options and calculate the applicable shipping costs and taxes. We normally reply within 2 business days.

2. Product & Order Confirmation

Before payment, we will confirm the following details with you:

• Product specifications
• Quantity
• Unit price
• Shipping method and shipping cost
• Delivery destination
• Applicable taxes or other charges
• Estimated lead time

After all details are confirmed, ENOV will issue a Proforma Invoice (PI) in USD. The PI will include the complete order information and total amount payable.

Please carefully review the PI before making payment.

3. Payment

Our primary payment method is Bank Transfer (T/T).

For customers in supported countries, local bank card or online banking payment may also be available. Please confirm availability with our sales team before placing your order.

Unless otherwise agreed in writing, 100% payment is required in advance before production begins.

Please ensure that the payment amount matches the PI exactly, including any applicable bank fees.

After payment, please send us the payment confirmation or screenshot by email or WhatsApp so that our finance team can verify the payment.

4. Production & Lead Time

Production will begin after payment has been confirmed by our finance team.

The standard production lead time is within 1 week after payment confirmation, unless otherwise specified in the PI or agreed with the customer.

For customized products or special requirements, the actual lead time may vary. The confirmed lead time will be communicated before production.

5. Shipping & Delivery

Shipping arrangements will be confirmed before the PI is issued.

Shipping costs are calculated according to the destination and shipment details and will be included in the PI when applicable.

After dispatch, tracking information will be provided when available.

Please make sure the delivery address and contact information provided during the inquiry are complete and accurate. Any additional costs resulting from incorrect or incomplete delivery information may be the customer’s responsibility.

6. After-Sales Support & Warranty

ENOV provides a 10-year warranty for applicable household energy storage lithium battery products. The warranty period starts from the date of purchase from the supplier.

For after-sales service:

Remote Diagnosis: Customers are required to cooperate with ENOV through remote video diagnosis for an initial assessment of the battery condition.

Minor Faults: For confirmed minor faults, ENOV provides technical support to assist with local repair.

Battery Cell Issues: If a battery cell defect is confirmed to be non-human-related, replacement parts will be shipped with the customer’s next purchase order.

The warranty covers original defects in materials and workmanship under normal use. ENOV reserves the right to determine whether repair or replacement is appropriate based on inspection.

The warranty does not cover damage caused by improper use, failure to follow the user manual, accidental damage, improper handling, unauthorized modification, overcharging, improper storage, or normal wear and tear.

Please retain your dated proof of purchase for warranty claims.

7. Important Notice

By submitting an inquiry, you understand that the inquiry itself does not constitute a confirmed order.

An order is confirmed only after the product specifications, quantity, price, shipping arrangements, and other applicable terms have been agreed upon and the corresponding PI has been issued.

Please do not make any payment until you have received and reviewed the official PI from ENOV.

Your personal information submitted through this website will be kept confidential and will not be disclosed to third parties, except where necessary to process your order or arrange delivery.

8. Need a Quote?

To receive an accurate quotation, please provide:

Product + Quantity + Full Delivery Address

Our sales team will check the available shipping options and provide the applicable quotation and delivery information.